Terms and Conditions of Sale and Cancellation

General terms and conditions of sale and cancellation

A reservation is confirmed when we receive your bank details, which we keep as a guarantee (no online payment via our website).

We do not charge any booking fees.

Payment can be made by various methods:
– Cheque, cash, bank transfer
– Mastercard Visa Amex,
– Vacation vouchers (paper or electronic)

All confirmed reservations are subject to the following cancellation conditions:

– Free cancellation
– Upon reservation
– Up to 3 days before arrival

– First night without extras
– From 3 days before arrival
– Until 11:00 am on day of arrival

– Entire reservation
– From 11:00 on day of arrival
– In case of no show

*After contacting customer service, and if no response is received within 1 month, the customer may refer the matter to the Tourism and Travel Ombudsman, whose contact details and procedures are available on his website: www.mtv.travel